CONSUMER ANALYSIS AND PRODUCT DEVELOPMENT

Economic Development and Tourism: Conduct a tourism customer analysis study for the New Brunswick Appalachian Range in concert with The ARA Consulting Group Inc., Thomson Environmental Management, Daniel K. Glenn Ltd. and the University of New Brunswick Applied Statistics Centre.

New Brunswick Tourism Grading Inc.: Design and curriculum development of the bilingual Customer Service Excellence professional development seminar on communication skills with the customer.

New Brunswick Tourism Grading Authority: A comprehensive review of the Think Like the Customer training program involving all program stakeholders as well as provincial consumers of the program including a needs assessment for front line customer service training.

Department of Tourism, Recreation and Heritage: Development of the provincial Welcome Spoken Here strategy and program design, development and delivery of the associated training curricula and components including certification training, multi-media resources, etc.

Quality Customer Service Training: Quality customer service training programs ,varying in length, for front line personnel in the hospitality/tourism, transportation, retail sales and service industries.

Economic Planning Group: Administration of a telephone survey of North American customers using New Brunswick Outfitters in 1992 and statistical analysis of the data.

Fort Smith Health Centre: A statistical analysis of patient visits to the Fort Smith Health Centre from 1985 to 1990.